Frequently asked questions
Are your shoes authentic?
Yes. Every pair is authenticated before listing, and every order is covered by our Authentication Guarantee — full refund including shipping if a pair is ever professionally determined to be inauthentic.
What does “pre-owned” mean at Rarefoot?
Condition is graded and disclosed on each listing — from deadstock (unworn, with box) to gently worn. Photos on the listing are of the actual pair or an identical verified pair; ask us for additional photos of your exact pair any time.
How does sizing work?
Luxury houses often run differently from mainstream sneaker brands. Louis Vuitton trainers typically run large (consider going down one size). If you're unsure, contact us with your usual size and we'll advise.
Do you ship Australia-wide? Internationally?
Yes — tracked and signature-on-delivery shipping across Australia, with international shipping available on request. See Shipping & Returns.
Can I return a pair?
Change-of-mind returns are accepted within 7 days if the pair is returned in the exact condition sent, with all packaging. Authentication-related returns are covered forever.
Do you buy or consign shoes?
Yes. If you have grails to sell, contact us with photos, size and asking price.